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Curbside Pickup Service
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Our libraries may be closed or limited, but our entire collection is still here for you! You may place holds on materials from any of our libraries and pick them up during our Curbside Pickup Service hours or regular opening hours at any of our three resource libraries. Our staff members are also available to help with your selection if you require assistance or would like recommendations catered to your preferences.

Simply fill out and submit the web form below to request staff assistance. As a reminder, items that you borrow will no longer incur late fees. We are experiencing a high level of demand which may impact the time it takes to prepare items for pickup.

Service Update:


  • Maple Library remains closed while the mass vaccination centre at the Maple Community Centre is in operation. We encourage patrons to return items and place holds for pick up at the nearby Civic Centre Resource Library during this time. Learn more

  • Starting on March 19th Dufferin Clark Library will be offering curbside pickup service on Fridays from 10 am to 2 pm in addition to the existing Tuesday hours.

  • Printing, photocopying, and scanning services are now available at all VPL locations.To print, you can use either WebPrint or Email to Print, which enable you to upload or send your document from your device, and then pick your document up at the library.

    Instructions:
    PDF How to use WebPrint and Email to Print (124 KB)

How It Works

Curbside Step 1

1. Place holds on items or request staff recommendations


a) Place a hold

Browse our Online Catalogue and place holds on items you want to borrow. Items can be transferred from any library branch to your desired pickup location.


b) Request staff help

If you’re not sure what to borrow, our staff members can help. Simply fill in the Request Form below and let us know the type of item you’re looking for and our staff can provide a recommendation custom tailored to you.


Curbside Step 2

2. Wait for your items to be prepared


When your holds are ready you will receive a notification that will include the curbside service hours for the selected library location. If you requested staff recommendations, you will be contacted by a staff member when your curbside order has been prepared.


Curbside Step 3

3. Visit us for a contact-free pick up


Come on by during the curbside service hours for your pickup location. When you arrive, please have your library number ready and follow the instructions on the exterior signage to approach the table at the front door. When greeted by a staff member, indicate that you are picking up holds that are ready. Your items will be checked out to your account and placed on the table for you to pick up. If there are other people waiting please respect social distancing and maintain a distance of 2 metres (6 feet) from others.



surprise me bundle banner

Surprise Me! Bundles

Not sure what to borrow? Let us surprise you! Our staff have hand-picked a selection of material for you to borrow. These bundles will provide a variety of items that you can explore once you have brought them home. Available for all ages at all VPL locations during curbside hours. Pick one up today!

Curbside Service Hours

Our libraries have designated dates and times for curbside pickup. Please look up the curbside service hours of your preferred library location below.



Request Staff Recommendations
Reminder: You no longer need to fill this form if you placed holds using the online catalogue.
All fields are required.

*What would you like to borrow? Staff will work to accommodate your request, but quantities may be limited.

Please tell us about a few books and authors you’ve enjoyed and what you’ve enjoyed about them. If you would like a selection of books for children, tell us what they have already read and their ages or grade level, for each child that you are requesting for. If there is a specific number of books that you would like to borrow, tell us in the text box.

The personal information collected from you on this form will only be used for the purpose of Curbside Pickup service. Your personal information will not be shared with outside organizations, except as indicated in the Privacy Statement.

Frequently Asked Questions

I have a hold available at a branch – can I pick it up?
When your holds are ready for pickup you will receive an email notification that will include the curbside service hours for the selected library location. You may visit during those hours to pickup your holds that are ready. Your holds will be checked out for you upon pickup. If you don't receive a notification after 1 week and the item is still shown as being available on the shelf, please submit a Request Form and let us know in the text box provided.

Can I return the materials I’m borrowing or items I already have out?
Yes. We are now accepting returns through the exterior return slots. All returned items will be isolated before going back on the shelves, during which time you may notice the items are still shown as “checked out” on your account. This is normal and the items will be removed eventually. All items borrowed will no longer incur late fees.