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Placing Holds

Request an Item (Placing a Hold)

You can find out if a particular item is available for loan by calling 905-653-READ (7323) or by checking our online library catalogue.

The first available copy will be sent to the VPL branch you select as "Pickup Location", and you will be notified by telephone, email or text notification when it is available for pick up.

Note: You can place holds on up to 150 items at a time. This includes items that you are still waiting for, and items that are ready for you to pick up. If you reach the 150 item hold limit, you just need to check out some of your items that are ready for pick-up, and you will be able to start requesting further titles.

Cancelling a Requested Item

If for any reason you wish to cancel an item you have requested, you may do so by:

  • telephoning 905-653-READ (7323) during open hours
  • by accessing your library account online and cancelling your request
  • by using the VPL's mobile app

You may not cancel a request that is in transit to your pick up location.

Pausing a Hold

If you are going away and do not want your holds to become available for pick up, you can pause your holds. When you return, you can re-activate your holds. While your holds are paused, you will not lose your place in the hold queue.

If for any reason you wish to pause an item you have requested, you may do so by:

You may not pause a request that is in transit to your pick up location.